Lulus Reviews

Rating: 4.53 - 45 Reviews
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands! Based on 45 customer reviews from our shopper community, Lulus’s overall rating is 4.53 out of 5 stars and 96% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Lulus overall a good value option, based on a rating of 4.50 from 2 votes. Most consumers are generally satisfied with Shipping & Delivery (4.50 / 2 reviews), Return Policy (4.0 / 1 review), Customer Service (4.0 / 4 reviews) and Price & Quality (4.0 / 1 review) Lulus offers.
Customer Reviews
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Overall Rating

  • 5 Stars

    36
  • 4 Stars

    1
  • 3 Stars

    6
  • 2 Stars

    0
  • 1 Stars

    2
  • Good Value
    Rating: 4.50 - 0 Review
    4.50
  • Price & Quality
    Rating: 4.0 - 0 Review
    4.0
  • Shipping & Delivery
    Rating: 4.50 - 0 Review
    4.50
  • Customer Service
    Rating: 4.0 - 0 Review
    4.0
  • Return Policy
    Rating: 4.0 - 0 Review
    4.0

All Reviews

Alyssa.Chapman
Rating: 5.0 - 0 Review
" Good quality lots of options! "
I've ordered multiple dresses for wedding from lulus and I'm consistently surprised at what good quality their dresses are. Fully lined, well constructed, very flattering! They have detailed descriptions and helpful for information on every item plus lots of review and customer images which is helpful for seeing the items on different bodies and selecting the right size. Also their sales are great! I once had an order lost in shipping (it was stuck in the 'wait 24 hours before you can track this item' state with ups) and their customer service team got a new one in the mail for me right away. They have SO many options and they've become my go to site when I'm looking for a dress.
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sadlion276
Rating: 5.0 - 0 Review
" Excellent customer service "
I have never had such excellent customer service from an online order. My original order did not fit well so I decided to send it back. Long story short UPS mixed up my return and it was a long process to get it shipped back and forth but Lulu's customer service handled everything well. Not only was I met with kind people that helped me but every time I called (a total of 4 times) they helped me within under 5 minutes. These people are great!
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Susan.Mills
Rating: 5.0 - 0 Review
" They are the absolute best "
They are the absolute best! Their customer service is impeccable and they're so helpful. I give them a lot of credit for how much they help their customers just to make them happy. I love this company! Plus their clothes are great quality, so it's a plus all around!! Nate helped me during the crisis currently happening and I appreciate him very much!
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brownpanda724
Rating: 3.0 - 0 Review
"Not fun to shop if you don't live in the USA "
I have enjoyed several products from Lulus and love browsing their choices. However, living in Canada makes things really frustrating when making orders. Since you can only enter in one code per order, you are unable to receive free shipping and whatever promotion they are offering. Was really disappointed last time with my bag full but ended up removing everything because of the limitations. This company would be well to improve their international shipping offers and code entries.
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purplezebra839
Rating: 1.0 - 0 Review
" SCAM ALERT "
I have literally never had a worse online shopping experience. If you a purchasing something for someone who doesn't live in the same location as the billing address they will cancel your payment and force you to use Paypal. IT GETS BETTER FOLKS!! After they force you to use Paypal, they pulled the same BS about the address in Paypal too so I had to send payment again...thats right they double charged me. Called customer service, and they say it might be back in a couple days. Legit this place is a scam, and if they aren't intending to come off that way that is how it feels.
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VickiNelson
Rating: 3.0 - 0 Review
" Shipping issues "
Ordered something that was supposed to be shipped to Canada. I could see the tracking being sent back and forth to three distribution centers; Philadelphia, Easton, and Lehigh Valley. Then my order was sent back to Lulus and was contacted. At first I wanted it reshipped but was told that I had to pay for shipping again. Why are you making me pay for shipping when it was clearly not my fault? So I cancelled the order and lost money on shipment. I'm still waiting for confirmation of a refund! I don't think I'll order from this site again.

Update: Had to go through Paypal resolution center to get my refund

Update after Lulu's response: They left a long voicemail on my phone with an apology and an offer of a 20%discount which I already had with my order that I cancelled. It's nice that they do look through reviews and want to do better but kind of a little too late when it came to customer service regarding shipping. Should've offered from the beginning instead of after a complaint was made.
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JoWest
Rating: 5.0 - 0 Review
" Love shopping lulus "
Love shopping lulus. Easy to navigate and feel confident with this place! You wont be disappointed!
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LeroyFerguson
Rating: 5.0 - 0 Review
" My girlfriend loved the dress"
My girlfriend loved the dress. It was a surprise for her. Thanks.
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FeliciaMay
Rating: 5.0 - 0 Review
" Great Buy! "
I LOVED my Power of Love jumpsuit and received SO many compliments on it the entire night I wore it!!!! Great stretchy fabric and easy to move in. I felt so sassy & pretty! I am 5'2, 115lbs and 32C. Hope that helps! It helped me with my purchase when I read the reviews!
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orangebear106
Rating: 5.0 - 0 Review
" love Lulus"
I’ve honestly been shopping with Lulus for 6years and I’ve fallen in love with this site. It is my go to shopping site. I love the return process my only complaint I’ve had is the sizing. My weight has gone up over the last 6 years and I see that my body needs bigger sizing. I have seen that they are introducing larger sizing. I hope they keep this up.
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ticklishbird126
Rating: 5.0 - 0 Review
" I absolutely LOVE everything about… "
I absolutely LOVE everything about LuLus. Customer service is incredible. Always a response within 1 minute and my problem is solved within a few short minutes. Shipping is free for me being a VIP and I couldn’t be happier about that. Also, the easiest returns I’ve ever experienced, which is a huge part of why I keep coming back. My favorite clothes hanging in my closet are from LuLus. I first tried it when looking for something to wear to my cousin’s wedding last year and I have been obsessed ever since. Thank you for upholding such high standards for your company. It shows in the way you treat your customers. I am a LuLus lover for life.
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heavywolf271
Rating: 5.0 - 0 Review
" I love their clothes and customer… "
I love their clothes and customer service. I shop here and find the cutest clothes. Their customer service is spectacular. I hardly experience any issues, but if I do, their customer service is always quick to assist me.

Will continue to shop here!
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CelinaBailey
Rating: 5.0 - 0 Review
" I ordered 4 dresses for a wedding and o… "
I ordered 4 dresses for a wedding and o my loved 2. I exchanged one and the other dress was sadly out of stock. The associate place the item on my wish list for alert when back in stock. The exchange age process wasn’t too bad as they facilitated it easily via phone. The discount I had was sadly eaten up by the shipping fees.
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Rosa.Gilbert
Rating: 5.0 - 0 Review
" Great experience! "
Great experience!
Affordable, stylish, well-fitting, quality, quick and accurate ordering.
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lazyostrich332
Rating: 5.0 - 0 Review
" Good quality and fit well "
Good quality and fit well. What a pleasant surprise!
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Customer Questions & Answers

I am a potential uk customer. i am keen to know if i will incur taxes on my order if shipped to the uk?
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Ordered a dress on thursday at 1pm with 1 day shipping. i need the dress for saturday. i was wondering if it will arrive on time
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Why am i having a hard time ordering. i have gone over all of the info and still cannot get my order to process
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Has anyone bought and live in canada. i am wondering about duties and other fees they may charge?
DO NOT ORDER FROM CANADA!! They will charge you an insane amount for duties and taxes! I bought 2 dresses worth about $70 CAD each and I had to pay $68 CAD in duties and taxes! I've ordered from many other American companies and online stores and I've never ever paid this much is duty or taxes!
By JordanBradley
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How much duties would i pay from uk?
Did you end up ordering from Lulus if so how much were you charged extra??
By Clayton.Myers
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