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What happened: Hi I never received my order number.... my email is *****@***.com please forward my info as I need to return this order and you sent me two of the same dress tried one on too small...need to return thank you
What happened: The problem: I made an order on July *, ****. The items haven’t been shipped yet.
What happened: The problem: Sent wrong item
What happened: ********* Order number**Z*E***FYW******** tracking number*I ordered these dresses. Expected them this week. But there seems to be no movement on the delivery. Can you help please.*Thanks.*Irene
What happened: My order was supposed to arrive * days ago and it has not. I don’t know how to track my order. The order number is **********.
What happened: The problem: I made a return label for my dress but I decided to keep it. What do i do
What happened: I there. I bought about * years ago * summer dresses. Maxi with spaghetti straps that I cannot seem to find anymore. One light blue and the other light pink. There is a ticket on the dress : style number MP ****NHTLL. PO ****. RN ******. LULUS.cOM. Do you still have those dresses. Thanks
To contact the Lulus customer service by phone, you can follow these steps:
Look up the phone number of the Lulus customer service. The phone number is listed on lulus.com. Or check out the Lulus phone number page on WorthEPenny.
Dial the Lulus phone number 866-918-5858.
Hours: 6am-8pm EST
Best time to call: 10:15am
Wait for an answer: Once the call is connected, wait for a Lulus representative to answer on the other end.
Average wait time: 4m
Identify yourself and state your reason for calling the Lulus representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Lulus to help them assist you.
Ask for assistance: Ask the Lulus representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Lulus needs additional information from you or provides any instructions, follow them carefully.
Thank the Lulus representative: After you have received the assistance you need, thank the Lulus representative for their time and help.
To get to a real person as quickly as possible when calling Lulus, you can follow these steps:
Dial the Lulus customer service phone number 866-918-5858, which can be found on the Lulus website or in your order confirmation email form Lulus. Or check out the Lulus phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Lulus. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Lulus representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Lulus representative.
If the system still doesn’t connect you to a Lulus representative, stay on the line without pressing any keys. Lulus will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Lulus.
Once you reach a live person, explain your issue and provide any relevant information about your Lulus order. The Lulus representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Lulus website. This may allow you to connect with a Lulus representative more quickly and efficiently than calling.
When calling Lulus customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Lulus account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Lulus representative without any disruptions or background noise.
Be polite and respectful to the Lulus representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Lulus.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Lulus representative address your concern.
If the initial Lulus representative is unable to resolve your issue, politely ask to speak with a supervisor from Lulus or escalate the issue to a higher level of authority.
Take notes during the call, including the Lulus representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Lulus after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Lulus customer service.
If you are unhappy with your call to Lulus customer service, there are several options you can try:
Call again: Try calling Lulus customer service again and speak to a different Lulus representative. Sometimes a different Lulus representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Lulus representative, you can ask to speak with a supervisor from Lulus or escalate the issue to a higher level of authority.
Provide feedback: After the call, Lulus may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Lulus customer service through other channels, such as email or chat. You can also explore the Lulus Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Lulus service, you may want to consider other options such as returning the product you bought on Lulus or filing a complaint with a consumer protection agency.
To the Lulus customer support via live chat, you can follow these steps:
Go to the Lulus website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Lulus customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Lulus representative.
Provide any necessary information about your issue or question, and wait for the Lulus representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Lulus live chat option, you may need to contact the Lulus customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Lulus via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Lulus via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Lulus official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Lulus, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Lulus. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Lulus social media team.
Please note that the social media accounts of Lulus are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Lulus for certain issues. For urgent or complex issues, it's recommended to contact Lulus customer service via phone or chat for more personalized assistance.
Yes, to contact the Lulus customer support by email, follow these steps:
Go to lulus.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Lulus and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Lulus order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Lulus order number or username.
Once you have completed the email, click send. You should receive a response from the Lulus customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Lulus. WorthEPenny provides free tools and resources to assist customers in reaching Lulus customer service more efficiently, such as the Lulus phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Lulus, as well as forums where Lulus customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Lulus, it is not associated with or endorsed by Lulus.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Lulus official app or the Lulus company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Lulus trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Lulus. All references by WorthEPenny to third-party trademarks like Lulus are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.